Home » Courses » Here

Telesales

Introduction:

Telesales is now recognised as one of the most cost effective ways of gaining business, and most organisations are investing in some kind of telephone selling operation, but what exactly is Telesales? This course will take delegates through a proven structure, from planning to closing and follow-up that will allow you to get the maximum number of sales.

Aim:

A complete structured telesales course, which encourages relationship building.

Method:

Theory and Experiential Learning:

  • Learning theories and discussions
  • Role plays
  • Group coaching practice sessions
  • Action planning for transfer to workThe course is modular and can be adapted to suit specific needs

Contents:

  • Working tips and techniques
  • The structured sale
  • Asking the right questions
  • Knowing your product & Assertiveness on the phone
  • Overcoming objections &Closing for Orders

Outcomes:

By the end of the course delegates will

  • be transformed from call takers into salespeople
  • be more aware of how they are perceived by Customers.
  • raise awareness of the importance of telephone
  • structure calls better
  • turn problems into selling opportunities§ make customers feel welcome rather than a nuisance 

Target Audience:

• Call centre staff.
• Customer service Staff.
• Telesales Teams
• Telephone Account Management

Course Duration:

1 day

Investment: £185 per delegate day.

Booking:

Phone: 01286 660330
Fax: 01286 660921
E-mail: info @ teaminternational.co.uk

Enquire about the Telesales course 


Related News


Related Testimonial