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Telephone Negotiations

"Life is either a daring adventure or nothing" - Helen Keller

Introduction:

The telephone is an essential tool for any Sales Professional. Sales negotiations are often carried out over the telephone between face-to-face meetings. It saves money, time and fuel and is better for our Environment. Unfortunately, Field Sales people are often less comfortable with the phone than they would like to be. How do you stay in control? How do you use the call to progress the sale? How do you close on the phone? How do you make an appointment with a new prospect?

Aim:

A complete structured telephone course to put field sales people in control

Method:

Experiential Learning:

  • Learning theories and discussions
  • Role plays
  • Group coaching practice sessions
  • Action planning for transfer to work

Contents:

  • The fear around using the phone
  • The Mercedes Model of communication
  • The structured Sales
  • Making appointments
  • Dealing with objections
  • Listening§ Closing
  • Follow-up

Outcomes:

By the end of the course delegates will

  • Feel more confident about using the phone to sell
  • Be aware of buying signals over the phone
  • Have good closing techniques
  • Structure their calls better
  • Turn problems into selling opportunities
  • Be able to get appointments over the phone 

Target Audience:

• Field Salespeople who would prefer not to use the phone
• Salespeople who need to find new business

Course Duration:

2 days

Investment: £225 per delegate day.

Booking:

Phone: 01286 660330
Fax: 01286 660921
E-mail: info @ teaminternational.co.uk

Enquire about the Telephone Negotiations course 


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