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Communication Skills

"To Listen so deeply as to hear the words that are left unsaid" - Thich Nhat Hahn

"I never know what I've said until I've heard the reply" - Sam Goldwyn

Introduction:

The ability to communicate effectively with customers and colleagues has a dramatic effect on efficiency, motivation and the feedback to a business. For those who need to extract information, or to communicate business decisions and strategies, effective communication skills are vital.

Aim:

For delegates to understand and apply advanced communication skills.

Method:

Theory and experiential learning:

  • Theories of perception and reality
  • Experiential communication exercises
  • Role play
  • Feedback and disclosure exercises
  • Understanding preferred communication modes

Contents:

  • Communication tools
  • Responsibility for communication outcomes
  • Using basic NLP techniques
  • Levels of communication
  • Non verbal communication and congruency
  • Understanding desired outcomes
  • Influencing and negotiation skills
  • Dialogue
  • Active listening. Deep listening
  • Building rapport. Creating empathy
  • Principles of Transactional Analysis
  • Emotional Intelligence in the communication process.
  • Behavioural Categories

Outcomes:

By the end of the course delegates will

  • Have a better understanding of the complexities of communication
  • Be more aware of what they want to communicate
  • Be more effective in delivering messages
  • Have more refined listening skills 

Target Audience:

Anyone in the business who wants to deepen and improve his or her communication skills.

Course Duration:

1 day

Investment: £225 per delegate day.

Booking:

Phone: 01286 660330
Fax: 01286 660921
E-mail: info @ teaminternational.co.uk

Enquire about the Communication Skills course 


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